We use both hard & soft wax depending on treatment area & skin sensitivity. Clients cannot use active skin care 48 hours before treatment. No ocean water, friction, steam, sun or sauna 24 post wax. Optimal hair length for waxing is 2 weeks of growth without shaving or tweezing. For best results, use proper home care as directed by Maggie, do not shave between appointments & come in every 3-6 weeks depending on growth.